Terms of service
Terms of Service
Welcome to Drooly! These terms outline how we operate, what you can expect from us, and what we expect from you when using our site or placing an order.
1. Overview
This website is operated by IOC Anabtawi UK Ltd, trading as Drooly. Throughout the site, the terms “we”, “us” and “our” refer to Drooly. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions.
2. Online Store Terms
By agreeing to these Terms of Service, you confirm that:
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You are at least the age of majority in your country or state.
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You will not use our products for any illegal or unauthorised purpose.
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You will not transmit any harmful code or malware.
3. Products
Drooly is a perishable food product. We do our best to ensure that product descriptions, packaging details, and images are accurate. However, we cannot guarantee colours or appearances will be exactly as displayed on your device.
We reserve the right to limit quantities or discontinue products without notice.
4. Pricing and Payment
All prices are listed in GBP. We reserve the right to update pricing at any time. Payments are processed securely, and your personal and payment details are handled in accordance with our Privacy Policy.
5. Shipping and Delivery
Orders are typically dispatched within 1–2 working days. Delivery timelines are estimates and may vary. We are not responsible for delays caused by third-party carriers, but we’ll always do our best to assist.
Please check our Shipping Policy for full details.
6. Returns and Refunds
Due to the perishable nature of our product, we can’t accept returns unless the item is damaged, defective, or incorrect. Please report any issues within 48 hours of delivery.
See our full Returns Policy for more.
7. User Comments and Feedback
If you send us creative ideas, suggestions, or comments (with or without request), you agree that we may use them freely without restriction or obligation.
8. Third-Party Tools & Links
We may provide access to third-party tools or links to external sites. We’re not responsible for the content or accuracy of those third-party services.
9. Modifications to the Service and Prices
We may update or change any part of this site or the terms without notice. It’s your responsibility to review the latest version. Continued use of the website after changes constitutes your acceptance.
10. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales.
11. Contact Information
Questions about the Terms of Service? Contact us at
📧 support@iocanabtawi.co.uk